Shipping Policy

Overview

At Giving Oil (www.givingoil.com), we strive to provide a smooth and reliable shopping experience for our customers. This website is owned and operated by SEO by Yoni FZC.

All our products are already stocked locally in the UAE, ensuring fast and efficient delivery. We have everything on hand and ready to be dispatched immediately.

Please take a moment to review our shipping policies, specifically tailored for our online store, which exclusively caters to customers within the United Arab Emirates (UAE).

Shipping Locations

We proudly offer delivery services across all cities and emirates in the UAE. While most deliveries are completed within the expected time frame, shipments to remote areas may take slightly longer.

We do not ship to P.O. Boxes or military addresses (APO/FPO).

We are also planning to expand our shipping services to neighboring countries and the region. If you are interested in international shipping, please let us know! Your feedback will help us make better decisions about future expansion.

Processing Time

We process and dispatch orders within 24 business hours. During peak seasons or promotional periods, this may extend to 48 business hours, but we always work hard to get your order to you as soon as possible.

To ensure the best delivery experience and customer service, we may reach out to you via WhatsApp to confirm details and provide shipping updates.

Shipping Methods & Delivery Time

Please note that during public holidays and peak seasons, delivery times may be longer than usual. We recommend placing your orders in advance to avoid any delays.

We deliver orders to our courier partners within 24 business hours. Once in their hands, delivery times depend on the location:

We partner with trusted local courier companies to ensure safe and timely deliveries. Deliveries are made Monday to Saturday. No deliveries take place on Sundays.

• Main areas: 1-3 business days
• Remote areas: Deliveries are usually scheduled once a week

Rarely, some areas may be non-deliverable, which is a common limitation across most courier services.*

Delivery times vary depending on your location and the courier’s schedule, but shipments are typically delivered at any time of the day based on the courier’s route.

Shipping Costs

• Flat Rate: 19 AED to all United Arab Emirates.
• Free Shipping: Available for all orders over 190 AED.

Order Tracking

Once you place an order, you can track its status using your order number or by logging into your account on our website. This will allow you to see whether your order is being processed or has been dispatched.

The detailed tracking of the shipment itself is handled directly by the courier company, who will contact you regarding delivery updates. We do not have real-time tracking once the package is with the courier, but we are always available to assist you and ensure that your order reaches you smoothly.

If you have any questions about your order status, feel free to reach out to us:

• Email: info@givingoil.com
• WhatsApp: +971 52 716 4811
• Phone: +971 52 716 4811

Incorrect Addresses

If your package is returned to us due to an incorrect or incomplete address, the customer will need to pay the real shipping cost for a new delivery attempt.

To avoid any delays, please double-check your shipping address before placing your order.

Secure Payment Methods

We use secure payment gateways to ensure that all transactions are safe and protected. Your personal and payment information is encrypted and handled with the highest security standards.

Commitment to Quality & Satisfaction

We value our customers and their feedback. If you’ve had a great experience with Giving Oil, we encourage you to share your thoughts and reviews with us. Your feedback helps us improve and provide the best possible service to our community.

Giving Oil is a family-run business, and we prepare every order with the same dedication and attention to detail that we would expect for ourselves. If there is any issue with your order, we are committed to resolving it quickly and ensuring your satisfaction. Please do not hesitate to contact us if you have any concerns. Each package is carefully packed to ensure it arrives in perfect condition, giving you the best experience possible.

Customer Support

We are here to help! If you have any concerns regarding your shipment, need assistance with tracking, or have special delivery requests, please do not hesitate to contact us.

• Email: info@givingoil.com
• WhatsApp: +971 52 716 4811
• Phone: +971 52 716 4811

We understand the importance of fast and efficient communication. That’s why we have a dedicated WhatsApp support line exclusively for our store customers. We are always available to assist you with any inquiries, order updates, or concerns in real time.

If you experience any issues with your shipment or purchase, such as receiving a damaged or lost package, please visit our Refund and Returns Policy page for guidance on how to proceed. We are always here to assist you and ensure a smooth resolution.

We value your trust and strive to provide the best possible service. Thank you for choosing Giving Oil!

Last Revised: 30/Jun/2025