Refund and returns policy

At Giving Oil, your satisfaction matters to us. Because we operate as a marketplace where products are fulfilled directly by independent brands, we have established this policy to ensure every customer has a clear and fair process in the event that something goes wrong with their order. Giving Oil manages all return and refund requests directly, coordinating with the brands and distributors on your behalf.

Eligible reasons for a return

We accept return requests exclusively under the following circumstances:

• The product arrived damaged or broken
• The product received was incorrect and does not match what was ordered
• The product arrived expired or past its best-before date

We do not accept returns based on a change of mind or personal preference. Given the nature of food products, we are unable to process returns for any reason other than those listed above.

Return conditions

To be eligible for a return, the product must meet all of the following conditions:

• The return request must be submitted within 72 hours of receiving the product
• The product must be unopened and in its original sealed condition
• The product must be in its original packaging, including any boxes or protective materials it arrived in
• The product must not have been damaged by the customer after delivery

Products that have been opened, bottles that have been unsealed, or items showing damage caused by the customer after delivery are not eligible for return or refund under any circumstances.

How to request a return

To initiate a return, please contact us within 72 hours of receiving your order at info@givingoil.com or through the WhatsApp button available on our website. Include your order number, a description of the issue, and photographic evidence of the product condition. We will review your request and respond within one business day.

Return shipping

If your return request is approved, Giving Oil will cover the cost of return shipping. We will coordinate the pickup or return process directly with you. You do not need to arrange or pay for the return shipment.

Partial returns

If your order included products from more than one brand, you may submit a return request for an individual product without affecting the rest of your order. Each item will be evaluated independently based on the eligible reasons and conditions described in this policy.

Refund process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to your original payment method. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account. This is beyond our control and varies by financial institution.

Incomplete orders

If your order arrives with a missing item, please contact us immediately at info@givingoil.com. We will coordinate with the brand or distributor to arrange delivery of the missing product as quickly as possible. If the product is no longer available, we will issue a full refund for that specific item and continue processing the rest of your order normally.

Out of stock after purchase

In the event that a brand or distributor is unable to fulfill a product after your order has been placed and payment has been processed, Giving Oil will issue a refund for that specific product to your original payment method. If your order included additional products from other brands, those will continue to be processed and delivered as normal. We will notify you promptly if this situation affects any part of your order.

Non-refundable situations

The following situations are not eligible for a return or refund:

• Products that have been opened or unsealed
• Damage caused by the customer after delivery
• Return requests submitted after the 72-hour window from the time of delivery
• Returns based on change of mind or personal preference

Contact us

For any questions or concerns related to a return or refund, please contact us at info@givingoil.com or through the WhatsApp button on our website. We are committed to resolving every situation fairly and efficiently.

Last updated: June 2026